Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at hello@pawlull.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please note that return shipping costs are the responsibility of the customer.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items
We do not accept returns on items that have been used, opened, or are not in original condition. Sale items and gift cards are not eligible for return.

Exchanges
The fastest way to get the right item is to return the original and place a new order once the return is accepted.

Refunds
We will notify you once we have received and inspected your return. If approved, you will be automatically refunded to your original payment method within 10 business days. Processing times vary by bank or card issuer. If more than 15 business days have passed since your return was approved, contact us at hello@pawlull.com.